Ask questions in natural language. Get instant, contextual answers about your consignments, spend, carrier performance, and more. No reports. No waiting.
Sparrow AI isn't a generic chatbot. It's an AI agent purpose-built for freight operations — with tool-calling capabilities that query your live data.
Track by consignment number, order ID, or reference. Get current status, location, ETA, and full event history.
Ask about DIFOT, transit times, exception rates, and cost breakdowns — by carrier, client, lane, or time period.
View open cases, critical escalations, and carrier-specific issues. Filter by priority, status, or client.
Surface the top at-risk shipments prioritised by severity. Get context on why each consignment is flagged.
"Break that down by carrier." "Compare to last month." Sparrow AI maintains context across a conversation.
"What should I focus on today?" — Sparrow AI generates prioritised action lists grouped by severity and carrier.
Here's what your team can ask Sparrow — and the kind of intelligence they'll get back.
Sparrow AI appears on every page of TwinShip with context-aware behaviour. On the Operations Dashboard, it answers operational queries. On the Commercial Dashboard, it surfaces commercial insights.
Every query is scoped to the user's role and tenant. Client users only see their own data. Tenant admins see their tenant. Sparrow AI enforces the same access controls as the platform itself.
Under the hood, Sparrow uses a tool-calling architecture — it queries your live TwinShip data through secure API endpoints, validates responses, and formats them into clear, actionable answers.
All interactions are logged for analytics and continuous improvement — but chat sessions are ephemeral for users. No conversation history is stored on the client side.
Natural language input from any TwinShip dashboard page.
Page context, user role, and tenant ID are injected automatically.
Sparrow selects the right API tools — freight_search, analytics_query, case_lookup.
Live queries against TwinShip's API with tenant-scoped WHERE clauses.
Results summarised into clear, contextual answers with follow-up suggestions.
Sparrow supports multiple AI providers. Choose the model that fits your requirements for performance, compliance, and cost.
See how Sparrow AI transforms the way your team interacts with freight data. No reports. No waiting. Just answers.